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January 24th, 2022 03:00

XPS 13 9310 AUDIO delay

There is an issue with the audio driver on my laptop.

Windows signal sounds like on-screen keyboard sound, alarm sounds, etc. does not play or play with delay. Also, when I try to change volume by the sound icon in the taskbar, it will slide after 5 seconds and its sound will play even after that with more delay.

It is crazy!!!!!!

Does anyone know how to solve this issue?

Please do not say re-install the driver!!!!

3 Posts

January 25th, 2022 05:00

For me, force the latest "Microsoft High Definition Audio Device..." driver helped.
source: https://www.youtube.com/watch?v=dj7orEAP9I0 at 01:55



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Restart Windows

3 Posts

January 25th, 2022 01:00

I can confirm this issue. In my case the delay is 12 secounds. ^^
xps 9310, Windows 10 21H2
All the troubleshooting hints - found with google search - not helped.
https://www.google.com/search?q=dell+9310+audio+delay
e.g. steps here => https://www.reddit.com/r/Dell/comments/qzvpqv/strange_audio_delay_issue_windows_10_xps_13_9310/

https://www.google.com/search?q=windows+10+sound+delay
e.g. steps here
=> https://wethegeek.com/easy-and-effective-ways-to-fix-audio-lag-in-windows-10/

These actions are failed

  • re-install driver
  • disable enhancements and exclusives (properties on playback device)
  • disable realtek and waves service (services.msc)
  • disable realtek and waves software (startup)
  • use the windows troubleshooter

Re-install Windows is no option (=> sorry thats )

6 Posts

January 25th, 2022 07:00

Thanks, this worked for me too.

4 Posts

January 27th, 2022 14:00

Thanks, it worked for me, too!

1 Message

July 11th, 2022 11:00

This worked for me too!  thank you soooo so so much as the next solution recommended was an OS re-install and I was certain it had absolutely nothing to do with the OS but was the next step required before a tech can investigate.

1 Message

March 1st, 2023 00:00

@Dell Support - Aren't you going to address this issue - so many people are reporting it in the web?

The proposed solution works but it is an old MS driver and after switching to it MaxAudio stops working

1 Message

May 2nd, 2023 19:00

This worked for me in fixing the delay - thank you! But, I am noticing that the audio output quality is worse with the Microsoft driver. Any ideas for that? Did anyone try using the old Realtek driver?

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