Are you using the correct firmware for your system? There are many XPS 13 models -- including some with the same model numbers but totally different system boards, requiring different firmware (such as the XPS 9310 and 9310 2-in-1).
This has been happening for the last couple of years with my XPS 13 9365. I have been able to update when it is offered through Windows but doing it directly does not seem to work.
There was someone who had a workaround, but I don't know what that is.
It's been indeed more than a year for me and it was working before when I was updating it via Windows. As it started not to work any more, I dug other ways to flash the BIOS (recommended as "urgent" by Dell for my model) and found out that even when I try with the boot menu, the problem persists.
In case you can find back the workaround, don't hesitate, thanks!
ejn63
10 Elder
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30.7K Posts
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September 11th, 2022 03:00
Are you using the correct firmware for your system? There are many XPS 13 models -- including some with the same model numbers but totally different system boards, requiring different firmware (such as the XPS 9310 and 9310 2-in-1).
Saltgrass
4 Operator
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4.3K Posts
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September 11th, 2022 08:00
This has been happening for the last couple of years with my XPS 13 9365. I have been able to update when it is offered through Windows but doing it directly does not seem to work.
There was someone who had a workaround, but I don't know what that is.
Julien11
1 Rookie
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3 Posts
0
September 14th, 2022 20:00
It's been indeed more than a year for me and it was working before when I was updating it via Windows. As it started not to work any more, I dug other ways to flash the BIOS (recommended as "urgent" by Dell for my model) and found out that even when I try with the boot menu, the problem persists.
In case you can find back the workaround, don't hesitate, thanks!
Julien11
1 Rookie
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3 Posts
0
September 14th, 2022 20:00
Hi Xenon, thanks for the suggestion. I'm using the right one, I have a XPS 9370.