* Turn the laptop off * Disconnect everything (mouse, keyboard, HDD, monitor) from the laptop except the AC power adapter * Turn the laptop on and press F2 * Does the keyboard work in in the BIOS? * Exit the BIOS and enter Windows * Open Notepad * Does the keyboard work in Notepad?
DELL-Chris M
Community Manager
•
56.9K Posts
0
March 4th, 2019 10:00
* Turn the laptop off
* Disconnect everything (mouse, keyboard, HDD, monitor) from the laptop except the AC power adapter
* Turn the laptop on and press F2
* Does the keyboard work in in the BIOS?
* Exit the BIOS and enter Windows
* Open Notepad
* Does the keyboard work in Notepad?
flee512
2 Posts
1
March 7th, 2019 13:00
I seem to be unable to access the BIOS at startup. Keyboard does not work in notepad either. I've PM'd the service tag #
Weird thing is I turned the laptop on this morning and the keyboard was working for a few hours.