1 Rookie
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11 Posts
2
8500
September 24th, 2022 14:00
XPS 13 Plus Sound issues
XPS 13 Plus 9320
Since getting the XPS Plus I've had no end of sound issues.
I can go to the volume control and adjust that and hear the system sounds fine, however, if I open a youtube video I get no sound but the video plays.
If I then go into audio settings and find the option for "Audio enhancements" turn that off then back on again it then magically starts working.
This seems to be a constant battle as I can then close youtube and do some work and reopen it later to play something and again the sound has gone, or quite often it'll even fail to load the video and eventually display a message about being unable to render audio.
tempted to return this and go back to another brand as this is the first time I've ever had a laptop with sound issues like this.
All my drivers are up to date, I've installed nothing that would cause this issue.
Running the latest version of windows 11.
Is there a solution to this?
lowPassFilter
1 Rookie
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12 Posts
0
December 1st, 2022 08:00
Hi mate, how did you achieve no windows sounds exactly? like set the system sound in the volume mixer to 0? I tried that way but it didn't solved my sound issue, I think maybe my understanding of turn off windows sounds is incorrect.
lowPassFilter
1 Rookie
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12 Posts
0
December 1st, 2022 08:00
agree, I still can't believe I paid that much for this buggy machine...countless issues, includeing but not limited to hlg hdr video not displayed correctly (now solved) and this annoying sound issue.
Agentwalker
1 Rookie
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11 Posts
0
December 1st, 2022 09:00
In Windows, open the start menu.
Type, sounds
Select the change system sounds.
Change the sounds scheme to, no sounds.
Lolato
1 Rookie
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46 Posts
0
December 20th, 2022 08:00
Dell released today in their website the new Realtek audio driver (version 10.0.207)
Find the link here below:
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=mm9jk&oscode=wt64a&productcode=xps-13-9320-laptop
AMIR FAKHRI 45
10 Posts
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December 24th, 2022 19:00
Dell why it is too flat you use jbl and akg now , or you need to join samsung audio .
AMIR FAKHRI 45
10 Posts
0
December 24th, 2022 19:00
Dell do subwoofer laptop ,it is look unbalanced now , I try to find the best music feeling (EQ ) .
verrierR
2 Posts
0
April 4th, 2023 07:00
I did have the problem, seems for external sound outputs like usb links and Bluetooth the names change subtly, i.e. Ceol2 and Ceol3 created when you change the usb socket you use. Hope that helps somebody, helped me, eventually.