XPS 15 9560, dead battery?

Question

Hey everyone,

I have an XPS 15 9560, have had it about 18 months. Starting yesterday, the laptop will not work on battery power at all. Unplugging the power cord causes it to turn off immediately.

Within Windows, the battery icon says "81% available (plugged in)" which seems strange to me.

I take this back and forth from work and home, at work using a USB C docking station (Dell D6000) for charging, second display, RJ45, and various USB devices. The power from the USB C cord is not enough to run the laptop in this state. It will start and show the Dell screen, but once it tried to boot Windows it shuts down again. This is frustrating because if it would work with the USB C power I wouldn't care, since I never use it without being plugged in.

So does this sound like I need a battery replacement?

If so, where would be the best source to buy one?

Edit: Charging light on the front of the laptop is always flashing orange

mattds · Answer

Updating to say the battery has now swelled from underneath the track pad, pushing the track pad up and making the buttons unusable.

I've removed the battery due to safety concerns. It's a Dell 97wh type 6GTPY.

Looking at other threads in this community it seems to be a very common problem around 16-18 months of use, and even with a warranty people have a hard time getting them replaced.

Here's one https://www.dell.com/community/XPS/Battery-swelling-in-XPS-15-9560/td-p/6226881/page/2

I have a coworker with an XPS 9550 who had his battery replaced under recall a year or two ago, but I can't find any similar recall for the 9560.

Pretty disappointing Dell

Johnnythegeek · Answer

Sounds like a bad cell swelling in battery, good thing you isolated it. I would call Dell Support, see if they can arrange a replacement or at the very least advise you on how to dispose of it . They can cause a nasty flash fire if the cells short out.

U2CAMEB4ME · Answer

Welcome to the Dell Community  @mattds  Handling swollen Lithium-ion batteries: https://topics-cdn.dell.com/pdf/inspiron-xps_faq6_en-us.pdf Best regards, U2

BenStill · Answer

My friend had a similar problem, unfortunately the call to the support service did not help at all, so he just bought a new battery on eBay. I may advise you just to do the same.

hjerezano · Answer

If you are in LA county area I could sell you a new open box battery!

mattds · Answer

@hjerezano wrote:

If you are in LA county area I could sell you a new open box battery!

Thanks, I am near there but I already bought one on Amazon.

Thanks to everyone else as well for the helpful replies.

sudharam · Answer

Can you give me more details? Am around this area

sudharam · Answer

So u had to change the battery is it? Am having the very same issue but the battery is yet to swell... I guess its right time i buy a new battery... are there any challenges is changing the battery as i see it is sealed inside? I have the same xpx 15 9560.

Any help is much appreciated

quickguide01 · Answer

Where did you buy this battery and what seller?

Mueslirabbit · Answer

I have exactly the same problem on the same machine after tbe same amount of time. It seems there is a serious quality issue with these batteries. The battery on my old Samsung laptop lasted 10 years.

SamG1995 · Answer

I have had the exact same issue and my XPS 9560 is about the same age. Based on other Dell support threads this is a very common issue the company has been ignoring

spacejake · Answer

My battery swelled up on the 9550 model. Apparently there was a recall on my model due to the battery swelling issue, but I searched my email history and was never notified of the recall. Anyone who missed the recall window is sol. From what I heard, you can not get an official replacement and Dell truly doesn't seem to care. Unfortunately, this hurts loyalty. I'm now tethered to an outlet...

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XPS 15 9560, dead battery?

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