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January 9th, 2020 12:00

XPS 15 9560 False 'Battery is low' warning on boot....

My laptop has developed a fault whereby I'll get a Support Assist screen pop up EVERY time I boot, warning me that 'Battery is Low'.
I know there is nothing wrong with the battery, I've run the tests and it's coming back as battery health excellent, etc, so not sure how to fix this.

Also, thinking it might be an old warning in the log that keeps bringing the prompt up, I've gone to system logs>Bios events and tried clearing the log too. However, a couple of the messages in here will not delete (as seen in attached image)... and every time I restart the laptop, all of the messages reappear from the pre - Clear log state.

I've updated drivers/BIOS to latest versions, and still no joy. Any help would be much appreciated. 

Many thanks,


Start up warningStart up warning

 Clear Log issueClear Log issue



24.9K Posts

January 10th, 2020 06:00

We tried reaching you on a private message but did not receive a response. Please feel free to write back whenever you are available.

7 Posts

January 10th, 2020 06:00

Have in tried updating battery related drivers in the device manager. 

2 Intern


20.1K Posts

January 13th, 2020 14:00

2 Posts

February 16th, 2020 08:00

I  am having the same problem,

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