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2720
January 21st, 2019 14:00
XPS 15 9570 Blank Screen
Hi,
I thought I would post this in case anyone has this problem and fix. My laptop was working fine yesterday and when I turned it on today (21st Jan 2019) I had no display on the screen. I knew it was working as my mouse has a light and that was on. So I turned it off and on and still no display on the laptop screen.
Solution Plug in an external monitor and that display was working. I checked the software updates and noticed that Microsoft update KB4023057 was installed yesterday. So I uninstalled that and then shutdown the laptop and then turned it on again. Now my laptop display has come back
Hope that helps
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jpride
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April 3rd, 2019 12:00
I have this issue as well!
Laptop displays fine on External Monitors, but when I remove them without restarting the laptop, i get lit up keyboard with no video. Plug it back into external monitors and it pops right up. Without monitors, I have to hold the power button for about 20 seconds, wait, then restart it.