XPS 15 9570 doesn't turn on

Question

Since couple of days (3, to be precised) I am having some issues with my XPS 15 , which is about 1 year old. At first, it has started to randomly turn off, and now it does not turn on anymore. As reported also by other users, the keyboard lights up for couple of seconds but then nothing happens. I ran any sort of hardware and software tests, but no problem was diagnosed.

DELL-Cares · Answer

I'm Sunny and I'll be helping you with this. Could you try the following steps and let me know if that worked?

1. Keep holding the power button for 20 seconds after disconnecting the adapter and then again connect the adapter to see if it powers on.

2. Are you able to see any pattern on the LED blinking?

idalbo19 · Answer

Can anybody from DELL help me with this please? I was contacted yesterday, but then the messages stopped. One invests a lot of money in such products, which then turn out to be faulty. The situation is really frustrating. Again, I tried all the diagnostics possible and everything turned out fine. Now my PC doesn't even turn on anymore.

idalbo19 · Answer

Hi Sunny, thanks for your message.

1. I have tried it and it doesn't power on.

2. I also tried this today, there is a blinking patter of 2 amber and 1 white (which is related to the CPU, if I am not wrong).

I think the problems started when I installed the last BIOS update (Sunday), which I had to do manually because the SupportAssistant would fail the installation.

DELL-Cares · Answer

Hi,Thanks for the update. Let's reset the Real-Time Clock (RTC).You could follow the instructions here: https://dell.to/35hq6oQ to reset the RTC.Regards,Mausam

idalbo19 · Answer

Thanks Mausam, I will try that as soon as I get home. In hope it works!

DELL-Cares · Answer

You're welcome! Let me know how it goes.

idalbo19 · Answer

I already did. It doesn't work. The only thing that happens is the led blinking (2 times Amber, 1 white). I also tried to power up with fn+power, but no result.

DELL-Cares · Answer

Hi,Thanks for the confirmation. We'll have to set up a service. Could you private message the registered owner's name, phone number, email address along with your complete address?Regards,Mausam

DELL-Cares · Answer

Hi,Thanks for trying the suggested steps. You need not call. We'll assist you here. Could you test the system with the external peripherals removed   Remove all external devices that are connected to the system (keyboard, mouse, speakers, external hard drive, USB devices, network cables, additional monitors, etc.) from the system.   Only the A/C power cord should be connected to the system at this time.Regards,Mausam

idalbo19 · Answer

So I tried this solution, but nothing happens. Should I call for support?

idalbo19 · Answer

What is your username? Regards, Igor

Dell-SreejithR · Answer

Please share the name on which the system is registered along with the below details. Share this on a private message only.

Contact name -
Complete shipping address-
Contact # -
Alternate contact # -
Email address –
Region where the system is purchased-

idalbo19 · Answer

Just after a month that the PC back I have the same problem. Already tried all the procedures as last time, but it doesn't work.

Is it possible to get a new PC this time? How can this happen that the PC after being repaired is already broken again after such a short time?

Igor

idalbo19 · Answer

Hello, I am still waiting for help with the same problem as last time.

DELL-Cares · Answer

Hi,   I have replied to you via a private note.   DELL-Gautam M Social Media Support #IWork4Dell

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XPS 15 9570 doesn't turn on

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