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January 8th, 2019 04:00
XPS 15-9570, External USB HDD not recognized
Hi! I just got my new laptop XPS 15 and I've got some problems with my external hard drive (Freecom Tough drive 2TB, USB 3.0). It doesn't get recognized when I plug it.
It gets read only when I plug it (it does not get detected at this moment) and re-start the laptop (sometimes 2 or 3 times). So I do have to follow the same process every time because when I unplug it and plug it back in, it is not detected again.
And that trick only "works" with the left port. It does not get detected at all on the right port.
I am not sure where that problem comes from. It shouldn't come from a OS compatibility matter as the HD perfectly works on other laptop and computer, plus windows says I am up to date about the drivers. Maybe the USB drivers of the laptop are not up-to-date (but I run an analysis and that seems ok + I've got other HD USB3 and USB2 that works correctly). A power matter?
I can not change the wire of the hard drive I'm having issues with since it comes built-in.
Also, I managed to use that drive at the beginning when I was installing some software. After a moment I had a notification saying there was a problem with a USB device but I wasn't using it at that time so I didn't realize it was concerning my external HD. I found out later on that it was not and couldn't be detected anymore. It lasted something like 1 or 2h before the issue. To be noted all my other flash disks work well.
I ran a test with Driver Easy to check and had 25 things to update so I updated. At the end the sound didn't work anymore but I managed to find the right Dell drivers to have it back as before. My external HD is still no detected.
Does anyone faced the same situation and could share the solution?
I also feel like there is a connectivity matter too. The Wi-Fi seems to have some difficulties. Like loading internet pages takes a long time when I DL. Watching a YT video can also be difficult sometimes. This does not happen on the same network with other computers and laptops.
Thanks for your help!

