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December 4th, 2018 11:00

XPS 15 9570 | No Intel Graphics Control Panel

Hello,

Having latest Win 10 Home (version 1803 at the moment).

After installation of the latest available Intel UHD Graphics 630 (Intel-UHD-Graphics-630-P630_HFTD6_WIN_24.20.100.6287_A02.EXE)  I've found that all related links were deliberately deleted.

Therefore desktop context menu doesn't contain Intel Graphics Control Panel link.

Installation log

Could you help please to return the menu item?

1 Message

April 18th, 2019 04:00

Use latest DCH Intel driver. Not the one provided by Dell. You need force to install it from zip, choosing from disk from Device Manager.

After this go to Microsoft Store and download Intel Control Panel. (Dell possibly will knew about those changes in 2021 or even later.) 

For me - just installing new 630 drivers solved the flickering problems. (2 4k monitors, one on USB-C second on mini-DP, TB-16 dock.) But if not - you can try lower the refresh rate to 30.

9 Legend

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12.6K Posts

December 4th, 2018 12:00

I believe they moved the download over to the Microsoft store now. Try the following link.

https://www.microsoft.com/en-us/p/intel-graphics-control-panel/9ndlclmmtmrc?activetab=pivot:overviewtab

December 4th, 2018 13:00

Thanks for the hint! Unfortunately it didn't help :( Looks like this app is for displays with integrated touch. When I have got FHD without it.

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490 Posts

December 5th, 2018 01:00

I understand this is a new type of the driver, indeed the control panel is different. 

In such case it isn't a good idea to install a non-Dell version of the driver and be a guinea pig - Dell hasn't released this type of drivers yet and likely can't offer efficient support if it doesn't work. 

You may try to revert, but firstly google up instructions because it is supposedly not straightforward. 

41 Posts

December 5th, 2018 03:00

Hit the Start button in WIndows 10, type Intel and you will see the Intel Graphics Control Panel there, but you might need to install it first from the Windows Store. 

 

@samos1111I don't agree with your statement. Dell doesn't seem to do any real testing or improvement of the manufacturer drivers. The release notes for Dell drivers are identical to the release notes from manufacturers. Dell are just very late to the driver support party, and they have this terrible habit of changing version numbers to their own, making things very confusing. So what's the point to use a Dell driver that is often half or 1 year old, instead of the latest Intel one that solves the users's issues ? There's no gain from waiting for Dell to catch up. and eventually they just drop support for their older laptops, while the manufacturer will still push out new drivers and apps for their product.

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490 Posts

December 5th, 2018 03:00

@samos1111I don't agree with your statement. Dell doesn't seem to do any real testing or improvement of the manufacturer drivers. The release notes for Dell drivers are identical to the release notes from manufacturers. Dell are just very late to the driver support party, and they have this terrible habit of changing version numbers to their own, making things very confusing. So what's the point to use a Dell driver that is often half or 1 year old, instead of the latest Intel one that solves the users's issues ? There's no gain from waiting for Dell to catch up. and eventually they just drop support for their older laptops, while the manufacturer will still push out new drivers and apps for their product.

Generally I don't think Dell is particularly careful and agile with BIOS, drivers and their issues, rather on the contrary, there are many open issues that go unsolved for months, years...

In most cases, drivers straight from the manufacturers do work. However, this has not always been the case with the Intel HD video driver. Regarding particular issues that were bugging my 9550 UHD (brightness flicker, black levels), there were times when a only a particular Intel video driver version released by Dell would play well with a particular BIOS version (and the two may have not always been the actual Dell version at the same time). This was going on a couple of years ago, but you still can't assume that Dell versions have no adjustments. 

Jumping to the new driver format ahead of Dell seems particularly tricky, because BIOS might not be ready for it. I surely wouldn't recommend one to be the guinea pig, because of the warning regarding the non-straightforward roll-back. Same with BIOS updates... often we hope something will get fixed, but usually it is not and more likely one falls victim to a new bug, and Dell may have disabled downgrade. So I don't recommend anyone to update to a new BIOS less than two weeks after release (and possible issues get posted here or elsewhere), unless the current state of the laptop is incompatible with life ;)

41 Posts

December 5th, 2018 03:00

@Andriy_Kovtun

Are you getting an error message (on the lack of touchscreen) from Windows Store when installing this app ? As I just had a friend test this in his 9570 FHD with no touch screen, was able to install and use it, no errors. Latest Windows 10 insider build. 

December 5th, 2018 11:00

I've installed the app from MS store. But it doesn't work.

Driver not available.jpg

10 Posts

December 5th, 2018 19:00

The same for me...

27 Posts

December 6th, 2018 14:00

Same for me...

2 Posts

January 2nd, 2019 16:00

Same for my XPS 15 4k... Driver version: 24.20.100.6287

27 Posts

January 3rd, 2019 12:00

-For Intel 630: Download from Dell the 630 drivers but do not install instead unzip it in a folder.  After this from device manager right click on 630 and select uninstall with delete option. Reboot the system and again from device manager choose for Microsoft standard adapter “update drivers” and select it from the unzipped folder.

 Now you have Intel Graphic Panel. 

2 Posts

January 13th, 2019 06:00

I did as you said,
Intel Graphic Panel still missing.

After that, I went on Microsoft Store to download it.
When I run the app, I get this message:
"An incompatible legacy version of this application is installed on this system.
Visit Intel Graphic Control Panel page in the Windows Store to know the minimum requirements for launching application."

2 Posts

February 17th, 2019 15:00

So, did anyone find a solution for this problem yet?

1 Message

February 18th, 2019 02:00

I followed this suggested procedure and it worked on my machine.

 

1.  Boot into safe mode.

2.  Run Display Driver Uninstaller (DDU)

3.  Select "Prevent downloads of drivers from windows update..." from the options menu.

4.  Select the "Clean and do NOT restart" option to remove the Intel GPU drivers

5.  After finishing, run the latest Dell intel graphics driver application (as administrator)

6.  After a restart, the Intel graphics control panel was available.

I hope this procedure will work for you.  Also, after restart, the "Prevent downloads..." option in DDU should be unselected.

 

 

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