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January 22nd, 2022 08:00

XPS 9310 not supporting 4K through USB-C dock

Hi,

I'm having trouble getting my XPS 9310 i5 to display 4K with my USB-C dock. It's an HP G5 USB-C dock that is plugged in via display port to a Samsung 4K display, and an ASUS 1920x1200 display. When plugged in, the XPS only supports 1440p on the 4K display.

However, when I plug in my work laptop (which is an HP 10th gen i7) into the dock, it supports 4K/60 on the Samsung display.

I've got all the latest BIOS updates and drivers (as of January 22, 2022) on my 9310. I can't seem to figure this one out. Any ideas?

Thanks.

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January 22nd, 2022 08:00

Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us and we will be happy to assist you.

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