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698
April 12th, 2020 04:00
XPS 9370 Keyboard buttons doesnt work
First it was the 7 button and than, after a few days also the 8 stopped working.
There are no new updates required to the keyboard driver and also for the computer.
what should i do?
Thank you,
and sorry for the bad english
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Mary G
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20.1K Posts
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April 12th, 2020 08:00
Try attaching a usb external keyboard to test. If that works ok use that. Replacing the KB is a difficult task. See this-
https://www.parts-people.com/blog/2019/04/08/dell-xps-13-9370-p82g001-keyboard-removal-installation/
Make sure the KB is clean and doesn't have anything between the keys--crumbs, dust, dirt, etc. Gently turn laptop over and tap.
EladDa
2 Posts
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April 12th, 2020 09:00
So i plugged in an external KB and it worked fine so i guess the that problem is not in the drivers(?) .
I want to fix the laptop KB so what should i do except than replace all the KB?
@Mary G