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November 22nd, 2025 18:14
XPS 9560
Hi, my laptop always only seems to charge to 80% and not 100% and i have been through all the settings and feel as though i have tried everything but can't fix and sort. Please can you help me with this now
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ejn63
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November 22nd, 2025 18:30
Start with a battery report.
Open a command prompt with administrator privilege and type
powercfg /batteryreport
What are the design and current charge capacities showing for the battery?
b4u2
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November 22nd, 2025 18:45
@ejn63
I HAVE ATTACHED SCREENSHOTS BELOW FOR YOU TO SEE AND ADVISE
ejn63
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November 22nd, 2025 20:48
The battery appears to be in good shape. How old is it, and is it third party or OEM?
Will the battery charge to 100% with the system powered completely down (not in hibernation or sleep mode)?
b4u2
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November 22nd, 2025 21:21
@ejn63
Genuine dell battery purchased 16/08/2021
Not sure if it ever charges to 100%
ejn63
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November 23rd, 2025 12:43
Despite the report, my guess would be one or more cells is bad. In the absence of any other symptoms, replace the battery.
b4u2
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November 23rd, 2025 12:50
@ejn63
That doesn't help me now. Surely there must be a setting to change so it charges to 100% instead of 80%?
ejn63
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November 23rd, 2025 13:20
If the system won't fully charge the battery with the system powered off, the issue isn't a setting - it's an issue with the battery or the charging system. Since the latter would require a mainboard replacement that's not economically feasible on an old system like this one, and since it's more probably the battery's age that's the issue, replace the battery.
You won't find a new OEM battery for a system that's almost ten years old - look for a reputable supplier of third party batteries.
b4u2
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November 24th, 2025 12:08
@gracemiller84
Thanks for your reply. I checked and indeed it was on adaptive so changed it immediately to standard. Will see if it charges now to 100%
joeroot4544
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November 28th, 2025 18:20
Your XPS 9560 is likely hitting the Battery Extender/Custom Charge Limit feature enabled in the Dell software, designed to prolong battery lifespan.
Steps to fix it:
Check BIOS: Reboot and press F2 to enter BIOS setup. Navigate to Power Management → Primary Battery Charge Limit. Ensure this setting is disabled or set to 100%.
Check Dell Power Manager: Open the Dell Power Manager application in Windows. Go to Charging Settings and confirm the profile is set to "Standard" or that the Custom range maximum is set to 100%.
The laptop is honoring a software limit; changing this setting in either the BIOS or Dell Power Manager app is the only fix.
(edited)