10 Elder

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30.6K Posts

January 10th, 2022 05:00

You cannot -- this is not the way the system is designed to operate.

The Intel GPU is the only one of the two that has a physical connection to the display panel.  ALL video data passes through it, even if it has been rendered by the nVidia GPU.  The nVidia GPU is effectively a co-processor.

There are some systems that allow selecting between the GPUs -- these are set up with the hardware necessary to run that way; the XPS 9570 is software-controlled -- it does not have the required hardware to run the nVidia GPU as primary.

You won't see the nVidia GPU active under Windows, which sees only the Intel GPU as a result, but if you've selected the nVidia GPU with the Optimus settings, it will be called into use for applications that need it.

 

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5 Posts

January 10th, 2022 11:00

Thanks a lot! That's really helpful.

But how is it decided wether an application needs the Nvidia GPU? As it currently seems everything needs it, I cant move a window around without stuttering, Youtube or VLC Video playback is super laggy and stuttering. I do have the i5 Model but still, this can't be normal. This was a quite expensive machine back when new and it's not all that old. 
I even upgraded the RAM and SSD but if there is no solution for this I need a new Notebook, which would be a huge bummer.

10 Elder

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30.6K Posts

January 10th, 2022 12:00

There are other possible causes:

First, has the system ever had a thorough internal cleaning and replacement of the thermal pads?
  If not, that would be a good idea, particularly if the system is running hot or the fans are running at high speed.

The other issue:  is the issue when local files are played, or when content is streamed?  If the latter, it could be a networking issue,not a GPU issue.

 

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5 Posts

January 10th, 2022 14:00

It was cleaned about a year ago, as well as the thermal paste. I even added thermal pads between the back case and components.

Both, local files and streamed content. Networking shouldn't be an issue, I got a new Intel Wireless-AC 9260 in there and get 600 Mbps on Wifi. 

I probably will clean it out again, swap the thermal pads and paste. Otherwise I'm at a loss what to do. 

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5 Posts

January 17th, 2022 01:00

Cleaned the fans, they were super clean, almost no dust.

This is what my task manager looks like when I'm playing back a 1080p video, local or streaming doesn't matter. The Intel GPU is maxed out in 3D, fans are blowing very loudly. 

Screenshot.png

Is it possible that there is a driver issue? I am out of ideas and quite dissapointed in such an expensive machine, how is it possible that my 10(!) year old Macbook performs so much better in video? playback? 

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5 Posts

January 17th, 2022 10:00

Screenshot 2.png

This is what I see when watching a 4k Youtube video. 

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1 Message

June 3rd, 2024 18:49

@NubianPrince​ Hey 

I recently bought an xps15 to and i have the same problem, did you already found a solution?

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1 Message

June 11th, 2024 20:40

XPS 14 and useless RTX 4050, crazy 

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1 Message

June 25th, 2024 20:02

This is how I managed to force my Dell XPS 15 to use the NVIDIA card instead of the Intel UHD Card.

I went to: Device Manager > Display Adapters. Right click on Intel Integrated Graphics > Disable device.

This setup will define Nvidia as default, but you can always enable Intel graphics again.

After disabling the Intel card, you'll only see one in the Task Manager





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5 Posts

November 25th, 2024 05:17

@Rishi_1976​ you can always enable Intel graphics again. why ?

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4 Posts

April 8th, 2025 05:20

I have very similar issues. Simple apps are stuttering. My previous Fijutsu could reaframe 5.7K 360 videos, a bit slow but did the job. 
My current XPS 15 9560 was really fast at the beginning, but since a while it's just burning hot, and extra stuttery. Even the mouse and the cursor stutters. Now I just realised that the Nvidia is actually using around 1 Volts and 0 Watts all the time! Even though the GPU Utilisation is between 1 and 16%.
I found threads here with the same issue from 2019, and now it's 2025 and still no solution.
I had another Dell before, with AMD processor, which was like 6 times changed under warranty. 
I don't even know what i was thinking... maybe that they learn from their mistakes... But one thing is certain: i will never buy a Dell product again for sure.

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