XPS 9570 Unrecoverable freezing

Unfortunately even with all drivers up to date and the latest firmware this bug still exists.

 

The laptop is freezing randomly when connected to the Dell D3000 USB dock. Anything else someone could think of?

Hi All, What seems to be a work-around for me is to connect only one monitor to my Dock. I am using an Dell D3100 USB docking station. My second monitor is connected to the laptops HDMI port. Also my laptop monitor is working this way, so I have three displays active.

I connected my system as you setup with also a mouse, keyboard, and USB hub connected to the D3100 dock. I came back to see my system restarted. The event viewer seemed to indicate a kernel power error causing a reboot (all apps were closed).

I downgraded to BIOS 1.6. Are you running the latest BIOS 1.7?

Thanks

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@SDMartini wrote:

I connected my system as you setup with also a mouse, keyboard, and USB hub connected to the D3100 dock. I came back to see my system restarted. The event viewer seemed to indicate a kernel power error causing a reboot (all apps were closed).

I downgraded to BIOS 1.6. Are you running the latest BIOS 1.7?

Thanks

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No, I'm running BIOS 1.8.1 and I have still the trouble with my Dell D3000 USB dock. 

 

My two problems:

• I get keyboard lags which result in half-sec freezes during that time the last pressed key is constantly entered
• After some time of work (10-40min) the system totally freezes - no BSOD, no error message, full freeze. Deattaching the dock in this situation doesn't help, the laptop stays feeezed. Only holding the power button for 10s will restart the system.

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@JaVe101 wrote:
Hi All, What seems to be a work-around for me is to connect only one monitor to my Dock. I am using an Dell D3100 USB docking station. My second monitor is connected to the laptops HDMI port. Also my laptop monitor is working this way, so I have three displays active.

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Unfortunately this didn't work for me. Also with only one monitor attached to my Dell D3000 USB the problems occur.

As I've previously posted in this thread, I've had similar issues. What seems to have solved my issues is to disable the C-State Control in Bios, as mentioned here: https://www.dell.com/community/XPS/XPS-15-9570-Problems-with-USB-keyboard/td-p/6201645/highlight/true/page/2

After disabling the C-State Control (in the latest version of the bios) I have not experienced any issues with my system, neither freezes nor keyboard hangs. I'm not sure if this solution alone solves the issue, so if anyone could try & verify that might help others that find this thread.

Before disabling C-State Control I also updated various drivers, including both the vendor drivers for the WiFi network card and the drivers for the generic USB dock (my HP 3005pr is based on the same chipset as the Dell dock). 

Hope this helps, the XPS is a really good machine when it works.

 

I'm not sure if disabling c-states in the bios fixes the issue with multiple monitors connected to the dock station (d3100). Do you have multiple monitors. 

I tried connecting one monitor directly the the xps15 hdmi and one to the d3100 dock station, but that resulted in a reboot as well.

I have two monitors connected to the Docking station, but I have disabled one of them (from Windows) as that was one of the potential issues. I haven't tried the Dell with both of them active since disabling the feature (my Surface Pro and my Latitude works with both, though). I will try that when I get back to the office. However, I had the other two issues (keyboard freeze and system freeze) even with only one monitor earlier, so at least the changed solved part of the problem. I haven't seen these issues (still with one monitor connected) after the change.

I've used the setup with two monitors for almost 24 hours (the computer on, but unused over night) and it's still working fine. All my earlier problems seem to be gone (and hopefully they really are). I first updated all drivers (Killer and NVidia and a few others from their websites) and upgraded everything that the Support Assistant found. I then found a post (or was told by one of the Dell support technicians posting here) to install the latest Display Link drivers, that can be found here: https://www.displaylink.com/downloads/windows I still had issues after this, especially with the keyboard issues described in the post I linked to earlier this week which led me to try disabling the C-state in BIOS and since then I haven't had any issues, first with one external monitor + the latptop monitor (the second monitor connected to the USB dock but disabled in Windows). This worked well for several weeks, which led me to come back here to post my findings. Yesterday I reactivated the second monitor and updated everything the Support Assistant found (BIOS to 1.8.1) and I still haven't seen any issues. I hope that this post could help someone...

Just to report back - I've been using two external monitors + the built-in (three in total) for the past week without any issues what so ever - neither with system freeze nor with keyboard hangs. So, I guess that solved my problems.

@gotmig Thanks for the update. It is helpful. I'm trying a similar setup with disabling C-states in the latest (1.8 BIOS) with my system that has two monitors, one connected to the xps15 HDMI and one to the d3100 docking station.

Then I can see about connecting both monitors to the docking station.

Thanks for posting the tip about C-states. I disabled them this evening and will try out if the system runs more stable. 

 

My very first impression is that the fans of the system are running quite more often with C-states disabled.

Hey,

 

I just wanted to give feedback: I changed as suggested the C-state settings in the BIOS and since then I didn't experience any freezes or keyboard/mouse lags. 

 

To me it looks like the problem disappears with C-states disabled. But I do notice a way more louder machine - the fans are turning on more often.

 

Best

Simon

I was experiencing at least 3 hangs per day with my 9570 connected to a D3100 Dock with two external monitors, and I tried all sorts including downgrading the BIOS.

I disabled C-state control in the BIOS last Wednesday. Number of random freezes since then - ZERO! Thank you for sharing this info.

Dear Chris,

 

Thanks for sharing your experience! Maybe we found a solution to get our Dell D3000/D3100 USB dock working.

 

But for me this is just a temporary fix. How can it be that a high-end Dell notebook doesn't work correctly with docking station from the same company?

 

I do not want to have the C-State feature disable forever only because Dell isn't able to fix the firmware correctly.

 

@Anonymous: Are you going to fix this?