Thanks Avi...I did that already...but my experience as of late with support is a very delayed response even as a Sev2 so was hoping to get some insight in parallel. The last 2 Sev2's took 7 days and 4 days before even being picked up and that was with multiple inquires into the SAC for updates on behalf of customers....so I was looking for other alternatives at the moment.
Kumar_A
2 Intern
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727 Posts
0
August 12th, 2015 12:00
We have customers using XtremIO with AIX in the field. I would recommend opening an SR so that EMC Support can take a look at it.
echolaughmk
2 Intern
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522 Posts
0
August 12th, 2015 13:00
Thanks Avi...I did that already...but my experience as of late with support is a very delayed response even as a Sev2 so was hoping to get some insight in parallel. The last 2 Sev2's took 7 days and 4 days before even being picked up and that was with multiple inquires into the SAC for updates on behalf of customers....so I was looking for other alternatives at the moment.
TimH
100 Posts
0
April 12th, 2016 14:00
Curious, what were the SR numbers?