Start a Conversation



1 Message


December 14th, 2018 13:00

XMS 6.x not displaying performance data after upgrade

We recently upgraded our XMS to 6.2.0-81.  From that point on we can't see performance metrics through the BUI greater than the last hour.  Also REST calls do not see anything after the upgrade.  Has anyone had this issue and how was it resolved?




6.9K Posts

December 17th, 2018 11:00

Hello schristensen723,

Have you tried the steps in this link to see if it resolves your issue?

Please let us know if you have any other questions.

64 Posts

December 18th, 2018 20:00

This is likely caused by a problem that can occur during the upgrade which results in an issue with the performance database for a small number of systems.

Open a support call and they should be able to fix it for you.  The underlying bug will be fixed in the next version.

2 Posts

February 13th, 2019 06:00

They now have version 6.2.1 out and they say that fixes the issue. 
I have not upgraded to it yet as the fix they last gave did worse things to the performance and XMS. 

Please post if you upgraded and what the result is.

No Events found!