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DomanickHarper

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8 months ago

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DomanickHarper

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April 28th, 2021 09:00

Alienware Keyboard | AW510K Continuously Disconnecting and Re-Connecting

I was playing video games one day and mid-battle, my keyboard's RGB lights go dark and become un-useable. Then I start hearing the Windows disconnecting noise you hear when you unplug a USB or something, then the reconnecting noise. And it won't stop now, it's disconnecting and reconnecting fast enough I can't run a troubleshoot because it disconnects itself. I've already gone through and removed the device and tried to re-install the drivers from the Dell Website from the respective page but not after tried to run update checks on the device and it was already up to date. I ran and did the updates on my computer because I thought that could be the issue but to no avail. I even went into the device manager and change it so the computer couldn't disconnect the device.

My PC specs if they're needed are: 
Alienware Aurora R8,
9th Gen Intel(R) Core(TM) i9 9900 (8-Core, 16MB Cache, up to 5GHz with Intel(R) Turbo Boost Technology),
NVIDIA GeForce GTX 1660 Ti,
I have two monitors hooked up to the computer:
Alienware 38 Curved Gaming Monitor - AW3821DW, 37.5" ,WQHD, IPS Nano, 1ms,144Hz, G-SYNC
and Alienware 25 Gaming Monitor - AW2521HF

I assume the distributed power may be the issue but if it's not and I can fix it, I'd like to. Because this all worked fine up until a point but I've had it for a little while.