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Joseph Stateson

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8 years ago

JS

Joseph Stateson

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152 Posts

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2788

July 17th, 2018 07:00

CPU pump failing message, reinstall required

Periodically, the thermal controls mechanism fails.  "CPU Pump Failing" is displayed  on my desktop which alerts me a non-existent problem.  Everything is actually working but the sensors report all failing.   A repair does not work but uninstall and re-install with "run as administrator" works.

This seems to occur after an update, I assume win10x64 from Microsoft but possibly it could be any upgrade that thinks it needs Visual C redistributable.   This is just a guess, as I have not been able to identify the offender.  Looking in "add / remove apps"  for "c++ Redistributables" I see in ascending install date:

2008, 2012, 2017, 2010, 2013

I installed "Alienware-Command-Center-for-Desktops_J7XK6_WIN64_4.8.23.0_A00" at the exact time that the 2013 runtime was installed so it appears that Dell's  thermal command center requires 2013 and ignores the 2017 runtime.  The 2010 runtime was installed a full month earlier but I am positive I did not see the "pump failing" error message until this week.

Before the re-install, I tried using the "manual" option to see if I could raise / lower the fan speeds.  I got an error message.  The error message showed up inside the dialog box for the thermal manual control, and overprinted the existing text which made it difficult to read.  I did make out the sentence 'cannot run in elevated mode" which I thought was suspicious as usually elevated mode can run anything.

If any DELL SW developers read this, I hope they will fix the install to use a C++ runtime that is newer and already on the system.  The error message should have its own box and not use the manual display screen.  The error analysis is not robust enough.  If all the sensors report "0"  then "cannot run in elevated mode" is not adequate.

This was the second time this has happened in last 3 months so I decide to write the problem up in detail.  Hope this helps someone.

 [EDIT] I just discovered a version 5.1.27.0, which was in a sticky post here and NOT in the list associated with my Dell system ID.  Maybe that will help with this problem.

 

Also, after thinking about this, I recall having to update itunes and icloud just a few days ago  and I am guessing that caused the problem  If apple installed 2013 as part of icloud or itunes it may not have  installed the runtime in elevated mode and the re-installed of AWCC in elevated mode fixed the problem  This is just a guess.