UNSOLVED
17 R2 980m driver issues
Long story short, I cannot open CSGO with my 980m. (It just closes itself after a few second) The only way for me to have CSGO open is to switch back to the intergrated cpu.
Then I tried some other game like resident evil 4 HD remake, and found out that despite I have set 980m as my main processor on nvidia control panel, these games seem to be using the integrated gpu ONLY.
So then I went to dell, installed the newest driver for 980m and the integrated gpu I could find, then in a span of an hour, I have experienced three blue screens: NVtelemetry(iirc), driver power state failure, dpc watchdog violation.
Then I uninstalled the 980m in the device manager, everything goes back to normal.
Is there any fix on this? I mean it is basically useless if I could only use the integrated gpu...
Thanks in advance!
595
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Posted April 30th, 2020 19:00
I don't know if left this laptop in dust for almost a year straight has something to do with this.
There is some other weird stuff happening. At first the computer freezes itself including the cursor when I was trying to log on to steam. After the restart, the computer just freezes itself before desktop icon appears. I have to cut off the power each time. This issue for like 10+ times and I decided to boot in safe mode, and uninstalled steam, and everything works again.
It's just so frustrating to spent like 5 hours to fix those never ending issues...
589
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Posted April 30th, 2020 20:00
Thank you for your reply!
I tried pre-boot diagnostic today and I think there is nothing wrong. I was getting impatient and left at around 92% (of that diagnostic), but I think that was way past the gpu testing.
As of bios update, is there any thing else I could try? I bricked my laptop last time while trying to update the bios....
583
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Posted April 30th, 2020 23:00
The last part of the diagnostic that takes a long time is the memory checks. It could be a good thing to let these run because it could be possible you have a RAM issue. The diagnostic doesn't always pick up failing components until they are completely dead.
Updating your BIOS can be scary so I understand your hesitation.
When all else fails I would usually go for a clean Windows installation using a bootable flash drive with Windows 10 installed (super easy using the Microsoft Media Creation Tool). Sometimes files can get corrupted. You would have to save all your important personal files on another drive and fully format your boot drive to get the best results. If you have Microsoft office or other software that you've purchased then you have to know how to reinstall them without having to pay for them again. If you link your Office software with your Microsoft account then it's usually easy enough.
mattyb3
7 Practitioner
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1681 Posts
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593
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Posted April 30th, 2020 19:00
Unfortunately it sounds like your GPU is failing. Freezing screen on the desktop and BSOD during gaming is a pretty good sign but hopefully it's just a Windows issue.
You could try to update your BIOS or reinstall Windows.
Also try a pre-boot diagnostic in the boot menu (F12 on startup). It can often find hardware faults.