Solved!
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1
Posted March 31st, 2022 13:00
My solution was to delete Dell SupportAssist and disable all drivers for Biometric devices. Windows stability restored.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]5047
1
Posted April 6th, 2022 06:00
* Uninstall SA (SupportAssist) 3.11 through Windows Apps & Features. Note, if the system is rebooting or if you are unable to uninstall the SA from normal Windows, attempt to boot into Safe Mode and uninstall SA there
* If you need SA now, you may download and install SA 3.10.4. Or you may simply use the PC without SA until the fixed newer version is on the main "SupportAssist for home PCs" page
DELL-Chris M (old account)
#IWork4Dell
10245
0
Posted March 31st, 2022 07:00
I believe it could be a DELL service that crashed on the computer. I highly recommend booting into safe mode and uninstalling every DELL application on the computer then after uninstalling restart the computer and enter safe mode with command prompt. After doing that then run the following commands.
sfc /scannow
chkdsk /r
chkdsk /f
Then restart and let me know what happened.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
10031
0
Posted March 31st, 2022 17:00
Hi @Brendan.T welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
We know the root cause of the Alienware 17 R5 DellInstrumentation.sys blue screen, and its solution on our system. There is no requirement to disable all Dell Services.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]10045
1
Posted March 31st, 2022 17:00
Alienware15 R4 here. Started today randomly. Rebooted 8 times with the same as pictured.
A bit of googling shows thats in an emerging issue across multiple dell products.
https://www.dell.com/community/Alienware-laptops/DellInstrumentation-sys-bluescreen/td-p/8174732
https://www.reddit.com/r/Alienware/comments/tsbjg3/help_my_pc_wont_stop_crashing/
As per the French Dell Group - my solution was to:- Disable All Dell Services,
- make sure there are no scheduled diagnostics until more is known
9924
0
Posted March 31st, 2022 17:00
Hi thats great Can you please provide a link to the detailed instructions to implement the solution
9728
0
Posted March 31st, 2022 23:00
I don’t have time to remove DellSupportAssist because it restarts so fast. What should I do?
9600
0
Posted April 1st, 2022 01:00
Hi @Jbtts14 I had same problem "Alienware 17 R5 laptop blue screen problem within minutes of boot into windows." so I used trick to delay automatic run of DellInstrumentation.sys, which after a few attempts allowed sufficient time for deletion of Dell SupportAssist, and Restart to save changes. My persistence fixed problem and normal service has resumed.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]9468
0
Posted April 1st, 2022 03:00
I don't have enough time (less than 3 minutes to use) to delete or uninstall softwares.
OridiusMorphius
2 Posts
5398
2
Posted April 3rd, 2022 22:00
Just started getting this issue yesterday and my machine is not active long enough to remove anything. Isn't this something Dell should push a patch for?
Managed to Fix it in the end:
Seems to be fixed but good luck to anyone not technically capable with laptops/ computers.