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nurledge

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18 years ago

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nurledge

2 Posts

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767

April 21st, 2009 02:00

Data Mover error

Hi
I have this error on my NS40. It's on 5.6.37-6

[nasadmin@zmy02csnas01 ~]$ /nas/sbin/getreason
10 - slot_0 primary control station
5 - slot_2 contacted
0 - slot_3 reset


On the Celerra Manager, under Data Mover status, it shows server_3 having "firmware error".
Is this a h/w error or just firmware error.
  • nurledge

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    Posted April 21st, 2009 02:00

    I have already logged a SR to EMC.
    one of EMC appointed reseller, Unisys CE recommend to replace the server_3 h/w.
    But from the error on celerra manager, i have my doubts whether its truly a h/w error.
  • Rainer_EMC

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    Posted April 21st, 2009 02:00

    If its not transient, please open a service request
  • dynamox

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    Posted April 21st, 2009 05:00

    there are many times when you see errors in Celerra Manager that are symptoms of a problem ..not necessarily the cause. It won't hurt anything to get it replaced since it's a standby datamover (in your configuration i assume). I had an instance where there was a bad memory module on one of the datamovers. EMC came out and replaced the whole datamover, they don't replace single parts.
  • zainal1

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    Posted April 21st, 2009 08:00

    Hi Dynamox
    Is it an online type of replacement for the datamover.
    Is it something like a hot-pluggable type of device where the faulty hw can
    be replaced with a new hw without downtime.
  • dynamox

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    Posted April 21st, 2009 10:00

    yep, it's online. EMC came out onsite with a brand new datamover, i have an NS40 so this datamover looks kind of like a SPS battery on clariion, very thin and long. Once i failed over from primary to secondary, the CE un-screwed primary datamover, pulled it out and slid the new one back in. I ran "/nas/sbin/getreason" to see when it was back online and initiated a fail back.
  • zainal1

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    Posted April 21st, 2009 18:00

    Is there any risk? If lets say while replacing the faulty data mover online, and suddenly the working data mover suddenly goes bad, will the data be affected/corrupted?
  • dynamox

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    Posted April 21st, 2009 20:00

    nobody at EMC will say 100% that it will never happen but i find datamovers/Celerra to be very reliable, enterprise class platform. Do datamover panics occur ? you bet ..last year i only had one panic occur and i have 1 CFS14, 1 NS20, 1 NS80 and 2 NS40, standby datamover on CFS14 took over and we kept on chugging along.