Hi all

Our company uses a Dell Compellent SCv2020. Right now, the warranty is expired, and we don't have a maintenance license, but i have encountered a problem.

One of the cache board batteries displays an error:

Cache battery age - Cache board battery requires replacement.

There was a firmware bug on Storage Center versions 6.6.x and lower, where cache battery age was incorrectly reported, according to this document:

SC Storage Customer Notification: SC4020 and SC20xx Platforms Reporting Incorrect Cache Battery Expiration Dates

The solution would be simple and easy: "upgrade to SCOS 7.3.x or later for permanent remediation"

Problem is, that from version 6.6, the URL changed and Dell SupportAssist cannot connect to check the firmware.

I don't know, that SupportAssist should be able to download the newer SCOS, but for sure the old link is not valid anymore:

https://www.dell.com/storagehelp/dellstorageclient/2015R3

RIght now i see two solutions. Either set the correct URL for SupportAssist, or make an offline update. For the first one, i don't know the right URL, for the second one i cannot find any links to download the distro for Storage Center Update Utility.

Please point me to the right direction, i just want to make our storage usable again, right now the write cache is disabled because of that alert.

Thanks in advance,

Janos