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Trimlv

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3 years ago

T

Trimlv

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September 28th, 2023 18:08

Dell Sc3020 problem start

Dell Sc3020 storage rebooted and received an error on the controller
  • DELL-Marco B

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    Posted September 29th, 2023 07:52

    Hello,

    problem may coming from the controller. Please can you remove the controller and fix it back?

    Thanks

    DELL- Marco B

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    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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  • Trimlv

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    Posted October 2nd, 2023 04:43

    We tried to restart and run separately, the same error appears. The second controller has the error "Failed controllers, first selection, restart."

  • Trimlv

    1 Rookie

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    Posted October 2nd, 2023 04:46

    Can't enter safe mode

    DELL-Marco B

    Moderator

    3980 Posts

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    October 2nd, 2023 07:21

    I suggest you to contact our technical support for a more detailed troubleshooting.

    Thanks

  • sc9000nerd

    2 Intern

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    Posted October 27th, 2023 18:04

    not sure if this will help but if i were to guess it looks like the filesystem is bugged. The filesystem resides on the Sata drive which you can access if you flip over the controller and unscrew the metal latch. you could replace this but i think you would be better off replacing the whole controller. Then go through the steps of setting up / adding the new controller with the system. more then likely you would need dell technical support for this.