I ordered laptop and received 14" Laptop carrier bag. I contacted customer service and they asked me for 2 days and in these two days I asked for superior but they were always busy. When I called again after 2 days they asked me for 12 hours and I give them 3 days. After three days they asked for 5 days and nothing so far. They told me manger will call me but never happened. The customer service is so bad that Dell knows and that's why they won't put complaint department. There is no complain department on call or email but you can only write to them. What a joke Dell is.

There is no one in Dell that knows anything related to customer service and no manager exists because I couldn't find any, over 10 calls.

I have contacted my bank since they don't stick to their time line, can't find my laptop in their warehouse (it's dell package I received that has carrier bag), can't find manager and can't complaint. Calls are hanged on me and worthless customer service.