Dear Support Team,

We are totally disappointed with Dell Service at this time. We had placed an order (Purchase Order No:- ) on 13th July 2021 for Dell Workstation And Dell Laptop. Your Dell  Sales Account Manager E shwar K( )  West Corporate,  Dell Technologies, Bangalore, India – 56007. is very much irresponsible, he has not responded our any email, phone since Purchase Order Released. also our General Manager was sent an email to him regarding this delay order but even he did not respond to his email too. now from last week after many reminders and emails, and calls, etc., he is now saying some medical issue was there with me hence I was not able to respond. also after 3 weeks, he is now saying the price had changed and we are trying to place the order. this is not acceptable if the customer is placed the order on 13th July 2021 and he is responding after 3 weeks and saying this type of silly reasons we can't Agree. if you have a genuine problem he should respond in real-time. also, we tried many times to communicate with his Manager – but unfortunately he is also same not responding yet. 

We want our Order complete as per Purchase Order and said date before 10th August 2021. it almost a 4-week calendar. I would request please escalate the case on a priority basis immediately. i hope you guys understand our problem and concern. please reply ASAP. 

 

Regards,

Viraj T

(Penta India Technical Consultant Pvt Ltd.)