Very Disappointed with Alienware's POOR quality control and Dell's POOR customer care.

So I decided to make this post to share my experience although I don't know if it helps or not. Since one individual customer is not enough to get their Care? Briefly the timeline :

• 27/05 - order on Alienware M17 R3 placed
• 17/06 - delivered. Happy
• 19/06 - battery won't charge.
• 23/06 - dell collected it
• 30/06 - agent says the new machine is waiting for mother-board related component to arrive, which take 18 days. Then I request new unit replacement
• 01/07 - another agent says that component will arrive some time next week. the request on replacement is still processing
• 02/07 - another agent says that component will arrive tmr. still processing the replacement request
• 06/07 - called. the first call got hang up after saying my case number to the agent. no follow-up call. I called again, no one answered.
• 07/07 - called. the agent says the repair is completed and the system will be sent back to me by end of that day. and.. I did get it by end of that day
• 08/07 - called. the agent could not find out what is the status of my system and did not when the service can be done and returned. I became inpatient. then later their replacement team and one of their managers contacted me. explaining to me they will need to collect the original system in order to proceed the whole unit replacement. I said "the system you are asking is not even with me. you collected it from me about three weeks ago". Then they just decided to collect the system directly from their service center without sending it to me first. So I waited for about three weeks for nothing?  
• 09/07 - I received a call from Dell service team, saying the repair is completed, and will send me the system today. I was totally confused but said "okay, I will be home waiting for the system to arrive". Then Dell support called me, explaining they were unable to collect the system from their service center because their office was closed. I was really confused and did not ask further. Then about 4pm that day. The system was finally back to me. And surprisingly, no service was conducted at all. So the laptop was totally dead. So I immediately dropped an email to their manager asking an explanation. Later one support agent called me. Saying he got an explanation to that. Then he began “the reason why we didn't repair it is because you asked for whole unit replacement”, with a tone of judgement. So I asked if can send me all the voice recordings of my calls during the past 1-2 month. And of course, they said no. 
• 12/07 - the faulty system is still with me.

So they have to collect the system back in order to start the replacement process, which takes another 18-30 working days. So let's guess when can I get my new system? 12th August? I placed an order on 27th May and spent so much time talking to their customer care and ended up with a replacement machine which may arrive in middle August?