I am writing to express my extreme dissatisfaction with the level of service I have received on my recent service request for my Dell inspiron 3501 laptop .There was display and power on problem as it is in under warranty period i raised this issue on 2nd sept 2021.On phone call the tech spent about 2 hours but the issue don't get resolved.After that they assign a technician with new motherboard.The technican visited 3 times but the issue don't get resolved in next 48 days.Every time they replace the parts with new and always says next time it will be resolved and this game was on for the next 28 days.

On 29 sept 2021 they closed my case without any prior notice and after that they reopen my case again on 2nd oct.They didn't described the reason behind it.From which i lost belive on technican visit and don't want to gone through same mental harrasment phase.I raised this issue again on call but they talked very rudely with me many times and said  "you have to suffer if you request a service"After many argument i requested to WUR (whole unit replacement). because my campus placement are already going and i have not so much time left in my life that beacuse of your fault i will replace the parts of my laptop again and again and wait for many days but after  many harrasing attempt they finally agreed to replace it.On 21st oct 2021 the the request was approved and on 24th oct 2021 a pickup partner was assigned but he came on 25th oct 2021 but forgot to carry collection receipt. After complaining about this they agreed that very next day means on 26th oct 2021  he will come and collect my faulty system.From that time i'm waiting sir but yet there is no response from their side or from your senior eascalation team.I suffered a lot and i don't have strength remains so much to suffer such mental harrasment again.Even senior eascalation team never replied after that.I never thought that if i request service from dell i have to suffer a lot and gone through this mental harrasment.From past 60 days i'm suffering from this harrasment.If i request on status  they only sent messages like " I'm really sorry -- this will not happen again" that doesn't really mean anything.They are costing my life as my placement are going on and i'm unable to focused on my study due to their shortcoming and without laptop i'm unable to do my study in this pandemic.They bullied me and only make fake promises and nothing done on ground.Kindly look into this matter and help me as soon as possible.They have made my experience horrible and i didn't expect this from such big brand. I have only options left that i have to move consumer forum regarding this beacuse this unexpected delay is causing cost to my life. If you kindly help me please looks into this matter as they have wasted precious 60 days of my and put me under depression.