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Velocirosie

updated

11 years ago

0

12585

November 10th, 2015 10:00

'Processing Order' going on three days here...

I understand these order can sometimes take a few days just to get through, but I've had issues with Dell not running my card right or something, kicking it back, emailing me saying the order would be cancelled in 24 hours if not resolved, etc, etc... I've had some pretty terrible customer service over the phone so far, but yesterday I was able to get through to a rep who claimed the card went through just fine after another attempt. He said I would get a confirmation, and I have not. That was over 24 hours ago. I have no idea if my order is on the right track or not, and every attempt since then to get some clarification from customer service has ended in being kicked off the line after long waits (about 45 minutes)... All I wanted was a confirmation that everything was back on track, since nothing seems to be happening over a day later.

To be honest, this ***, and if I'd known I'd have this much trouble getting through customer service, I never would have placed an order with Dell. Heaven forbid I ever need tech support...