I realise this is probably the wrong place for this post, but couldn't find anywhere more appropriate.  Is it just me or is the Service Request system completely broken?  I only have one open request (mainly because Dell close them without actually doing anything).  Updating a request results in the text 'customer initiated phone contact' which never comes, and which I didn't ask for.  Only responses seem to come from 'Dell-Cares' (ironic really).  Even the links to resume chats don't, they just go to a new chat with 'sorry you're having this problem too'.  All I'm looking for is an email address or a phone number to raise these issues with.  Ideas anyone?