I ordered a Aurora R13 two weeks ago and it hasn’t been built yet. I called customer service and tried to find out what the delay is and keep getting told wait until the expected ship date which is in two days. Customer support does their best to get you off the phone as fast as possible. It seems it is the video card that’s holding things up. I suggested that if I chose a different video card maybe it will speed things up. The person I spoke with didn’t care at all and just told me to wait. It’s as if he didn’t know anything about computers. Sad. Should I cancel my order and build my own?