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Aymqne

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6 years ago

A

Aymqne

4 Posts

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421

July 13th, 2020 14:00

Battery and Bios problems

Hello, I have an Inspiron N5110 laptop and I have the first problem is that the battery does not charge and remains at 0% of the time and I cannot operate the computer without a charger
The second problem is that I want to update the BIOS to update to Windows 10, but I cannot, because the battery does not cross the 10% charging barrier.
Please I need a solution to these problems and thank you.
Aymane

  • Aymqne

    4 Posts

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    Posted July 13th, 2020 15:00

    Thank you very much for your response
    The battery you changed before
    Any other solutions?

  • Aymqne

    4 Posts

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    0

    Posted July 13th, 2020 15:00

    Thank you very much for your response
    The charging cable I changed, the battery changed it, and it's still the same
    And the problem came up after I changed them because the old battery quickly consumed power
    But I will only update the BIOS once and I hope the electricity will not be cut off
    Is there no other solution?

  • Clintlgm

    4 Apprentice

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    Posted July 13th, 2020 15:00

    Replace the battery

  • ejn63

    12 Elder

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    Posted July 13th, 2020 15:00

    See above.  Does the system sense the AC adapter, or is it "unknown" or "not installed"?

     

  • ejn63

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    Posted July 13th, 2020 15:00

    First check:  Does the system recognize the AC adapter, or does it show unknown (F2 at powerup to check).

    If unknown, 

    1.  Try a new OEM Dell adapter first.   If that doesn't solve the problem,

    2.  Replace the DC jack in the system.

    If that doesn't solve the problem, the charge circuit is bad - replace the system board.

    If the adapter is recognized, but the battery won't charge - replace the battery.

    You cannot safely flash the BIOS without a charged, recognized battery.

     

  • Aymqne

    4 Posts

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    Posted July 13th, 2020 17:00

    Thank you for your interest
    Yes, the electrical transformer works well and there is no problem

  • ejn63

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    Posted July 13th, 2020 18:00

    That isn't the point.  The adapter can perfectly run the system and yet show up as unknown -- and if it's not identified by the system, the battery will not charge.

    You have a number of possibilities to eliminate systematically:

    Make sure the adapter is recognized.  If it is not, the battery won't charge.  If that's the case, try another OEM Dell adapter. 

    If that does not solve the problem, replace the DC power jack:

    https://www.parts-people.com/index.php?action=item&id=9754

    If that does not solve the problem, the charge circuit is fried and the mainboard will need to be replaced.

    If the AC adapter is OEM and the system  does recognize it, the battery is either faulty or it's a third party battery the system doesn't recognize (again, check setup;  if the system doesn't recognize the battery, it will not charge.