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delldoesntwork

updated

6 years ago

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delldoesntwork

1 Rookie

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1 Message

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1635

August 28th, 2020 08:00

Battery does not charge

Hello, I have an Inspiron 15 7559. For 3 months now, my laptop says "[battery percentage], plugged in." There is no text on whether it is charging (which it is not). (Once upon a time, it occasionally said "plugged in, not charging, but that was an easy fix.) These are the things I have done to remedy the issue:

  • Restore
  • Completely reinstall Windows 10, wiping entire hard drive and all settings
  • Replace charger
  • Replace battery
  • Update BIOS and drivers
  • Played around settings in Settings and Control Panel

Whenever it stopped charging, there were not settings I was playing around with, nor do I recall any impact or damage to the device. It just decided to stop. If I unplug, it still works off of battery, but it does not recharge. Are there any settings that I could change that could get this working? Thank you for your time.