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darumkeufte
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1032
September 15th, 2021 04:00
black video playback
I have some strange video problem with my laptop.
When I play a video with VLC (or win10 default player), the video turn black when I plug in my power supply.
I have the same issue with some games if I don't play them windowed, full screen no problem.
Also when I put the video player half out of screen, the video becomes visible again.
When I do the same thing just on battery, everything plays normal.
Dell Inspiron 15 7000 - 7567
NVIDIA Geforce GTX 1050 (driver: v27.21.14.6231)
Intel HD Graphics 630 (driver: v30.0.100.9864)
Windows 10 Home
BIOS v1.14.0
I already tried with latest NVIDIA drivers, without any succes.
Any sugesstions?
thx in advance
DELL-Cares
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Posted September 15th, 2021 04:00
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Posted September 15th, 2021 06:00
The troubleshooting steps below can help resolve common issues. Some symptoms that indicate a display or video issue are:
- A blank or black screen
- Color fade
- Fuzzy, blurry, distorted, stretched image
- Geometric distortion
- Light leakage or bleeding
- Flickering
- Horizontal or vertical lines
- Light or dark patches
- Dead or bright pixels
- Touchscreen related issues
darumkeufte
5 Posts
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Posted September 15th, 2021 07:00
I don't have any of the above issues.
The black screen is only in the windows of the video player, rest of the screen (windows desktop,...) stays perfect.
I guess it is some software issue/conflict, but I have no idea how to troubleshoot it.darumkeufte
5 Posts
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Posted September 19th, 2021 05:00
Nobody has some tips?
darumkeufte
5 Posts
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Posted September 20th, 2021 11:00
thank you very much, it works now.
- winver: 21H1
- removed display drivers in safe mode with DDU (v18.0.4.3)
- restarted in normal mode (video test: OK)
- windows device manager showed just 2x Microsoft Basis Display Adapter
I justed choose update driver in windows, and the exact same drivers as I had before where installed (Intel HD Graphics 630 v27.20.100.9664 / NVIDIA Geforce GTX 1050 v27.21.14.6231)
- after estarts, video test still OK
-> so I think the DDU driver uninstaller did the trick
XPS_Man
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Posted September 19th, 2021 10:00
Most important make sure you are on latest Windows 10 OS build
Start >> RUN >> WINVER : Out put has anything less than 21H2/20H1 you need to download latest windows build. Google windows upgrade assistance and it will install the latest Os build
Once OS is updated.
Download a copy of Both Intel and NVIDIA Drivers and save them on Desktop
Download DDU (display driver uninstaller)
Reboot to safe mode : and wipe both the drivers.
Reboot again to normal mode. Windows will load the drivers for both graphic card. (Internet connection required). You can go to Device manager > Display adapter and confirm both INTEL and Graphic cards showing there. Now perform the tests below and note down out come with a video test.
Test 1 : Do not install the drivers you have saved, test the video on the drivers windows had loaded.
test 2 : Install Intel Drivers first and test the video
test 3 : install the NVIDIA Drivers and Test
Test 4 : From device manager > Display adapter : Right Click intel display card and disable Test the video
Test 5 : Same steps as test 4 with NVIDIA card and test the video
You will fine which card or Driver is the root cause.