Hello my name is Ariyan and I bought a inspiron 13 7391 2-in-1 laptop on 18th of Jan. I have been facing many issues with the system since the first day of purchase and have been trying to connect with dell to get my issues resolved, having one issue resolved another issue always comes to light and this has been happening for the past 7 months and has also entered the eight month of my student life, it is the first experience a student has to face after buying his first laptop, I have been on call with dell team for at least 8-9 hours a months regularly and trying to get my issue resolved, recently it came to light that my system which should have 32 gb Optane memory, is missing it, on confronting dell with this issue they denied the system ever being shipped with the Optane memory and also said that they cannot help me in any way, before this there was a case where the arm rest or the so called upper chassis of the system was a manufacturing defect and I had 4 more parts changed with the system, being a few months old laptop I have certainly faced a heart breaking amount of issues and hence I asked for once and all to get my laptop replaced as it is a faulty one and I keep facing issues with it all the time, but dell customer service is so vague and rude that they have been neglecting the issue saying its against the policy of the company, when I approached them after reading the terms and conditions of the replacement requirements, and said that my issue met all the requirements they still denied the issue and said it was against the policy to do so, purchasing a dell laptop is the biggest regret in my life and is going be so through the rest of my life. Please help me out with the further procedures to go through to get my issue resolved, its certainly the most regrettable and the most pathetic experience for me till now. In my personal experience no one should ever buy a dell laptop and go through such a humiliating thing of receiving a faulty unit and also getting humiliated by the customer service.