Hi,

The Hard drive in my Dell Inspiron 15 5570 recently failing leaving me without a working laptop. I replaced the old broken HDD with a brand new Samsung Evo SSD.

Once the new drive had been installed I used the software in the BIOS to erase the disk ready to install Windows on it but upon restarting the machine after erasing the disk I was confronted with the following message:

“Hard-drive #NZFN901636Z-6FF1, the system internal HDD-0, is protected by a password authentication system. You cannot access data on this hard drive without the correct password. Please type in the hard drive password”

I have never set a HDD password so I assumed it must have been set before being shipped from the factory. Is there a way to remove the password from the system so I can install windows on my new SSD?

Many thanks.