
Solved!
Go to SolutionClosed
Spinning circle, won't start up
Hi,
I woke up to my Inspiron 15 3565 laptop this morning with an infinitely spinning circle on a black screen.
I tried hard pressing the power button to restart a few times, which brought up the Support Assist screen which found no problems but it still won't start. I don't seem to be able to find a safe mode startup option while pressing F12 so I don't know what to do.
I have googled for solutions but the posts I read refer to the Recovery screen which doesn't come up on my laptop? Instead I keep getting the Dell SupportAssist.
Can anyone please help.
4 people also have this problem
Responses (5)
Solutions (0)
Robert P (retired)
6 Operator
•
9396 Posts
83452
1
Posted October 11th, 2018 04:00
Hi Timtam11,
Thanks for posting. Apologies that your system is not performing as expected.
Have you tried resetting the computer? Please remove everything plugged into the computer, remove the battery, then press the power button, hold it for 15-30 seconds, replace the battery, then see if it will boot.
Here is information from the Dell knowledge base you may find helpful:
Computer will not boot to Windows 10
My computer Won't Boot to Windows 10
and a few short videos:
How to Fix a Computer that Won't Boot Up
If you need additional assistance, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
Robert P (retired)Thank you Robert, I tried resetting the PC, as well as some of the solutions in your list, to no avail. I ended up contacting support and they have decided on a replacement HDD and a clean install of the OS for me. It's a bit of a bummer to lose data (none that's crucial though) and to have to set up the system again but as long as they fix it for me I guess...
Thank you for your assistance :-)
Timtam11
@Timtam11 wrote:
Thank you Robert, I tried resetting the PC, as well as some of the solutions in your list, to no avail. I ended up contacting support and they have decided on a replacement HDD and a clean install of the OS for me. It's a bit of a bummer to lose data (none that's crucial though) and to have to set up the system again but as long as they fix it for me I guess...
Thank you for your assistance :-)
Timtam11
Always. Always. Always. Back up your hard drive.
.

Brad L (retired)
11 Legend
•
2651 Posts
467
0
Posted August 4th, 2023 22:00
Helpful video:
(edited)
Brad L (retired)