Dear Dell,

 I have had 3 different Alienware laptops. The first one I bought, was before Dell acquired Alienware. It was not the most powerful in the world, but I didn't have any problems. One that laptop got a little old, I decided to purchase another Alienware laptop, this time from Dell, since at this time they already acquired Alienware. I bought a M17x at that time, and I made sure to get the Complete Care Warranty. After about a year or so I would say, my laptop completely died on me, and Dell ended up sending me a branch new one which was great. So after about another year, my HDD died as well as the LCD screen. I called up Dell, and long story short, they sent a tech out to repair my laptop.

The tech shows up, and fixed my laptop, and then precedes to leave. This is not big deal.... I then go to finish the Windows 7 setup, with entering the computer name, username, etc... I come to find out, what the keyboard and mousepad did not work anymore. I called the Dell tech back, he came back to my house, and fixed the issue. I noticed a few days later, that the screen would not close completely. Well, it turned out the Dell tech completely botched this LCD install. And I just wanted to show everyone The great dell support I received.........

Seriously.... one Alienware Computer once dell took over takes a complete ***, I received a brand new laptop, the HDD/LCD died, and now this??? Seriously guys... I currently have a case open, and my laptop should hopefully be repaired next week, which I"m not sure how reliable that is from the support I've had so far.