Sorry if it is in the wrong section.
Its the second time now that I have reordered my Alienware m15x. First time I ordered was on Jan 23 and its like I never placed the order, no confirmation email just the acknowledgement email, order status on pending, I tried calling and they said my Dell Purchase ID didnt appear in their records. I checked the bank accounts and they didnt charge it. I reordered yesterday and same problem. I was hoping for the laptop to be delivered close to my birthday. Is anyone having the same problems? Can someone tell me what possible solutions can I try?

Thanks for your time
Wing