My 8250 Dimension runs 24 x 7. The first BSOD was 1 year after running flawlessly..."Can Not Find Hard Drive." I ran Complete Diagnostics which took 12 hours and All tests passed optimally. 3 days later it BSOD again this time with Kernel_Mode_Exception_not_Handled error...physical memory dump. I rebooted okay. Then 8 days later the Kernel_Stack_Inpage_Error began showing up. Finally I called Dell support who suggested to do a system restore which I did back to a date prior to first BSODs. I also opened the box, reset all of the cards and memory and cleaned out the dust.

System ran 24 x 7 flawlessly for 5 weeks until today when the Kernel_Stack_Inpage_Error showed up again.

NOTE: All of these BSODs were when the system was idling, on but not doing anything. I checked the event viewer System log and have an approximate 2 hour window of time when it crashed. However the only Errors were 6 hours before the crash and 10 minutes after I discovered the BSOD.

I went to the Bios hoping to disable caching or shadowing as the BSOD message suggested. Could not find where to do this. I did however disable Hyperthreading. I also ran a scandisk and surface scan looking for bad sectors as Microsoft suggested. Microsoft also suggested that it might be a boot sector virus. I have Norton 2004 with all of the updates. Microsoft mentions it might be defective memory or defective motherboard.

Questions:

1.) How do I disable System Caching or shadowing in the BIOS (A-04)

2.) How do I test the memory to see if it is defective

3.) How do I test the motherboard to see if it is defective

4.) How do I get Dell support to help me with this issue and possibly replace the defective memory or motherboard?

Message Edited by skrome on 06-30-2004 09:23 AM

Message Edited by skrome on 06-30-2004 09:30 AM