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donyrd

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15 years ago

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donyrd

5 Posts

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2364

November 6th, 2011 08:00

no os cd

I purchased  a desktop a few years back that did not come with a os cd, just a piece of card saying if i needed it to visit support.dell.com/pcrt, this page no longer exists. i've been all round the support site but cannot find anywhere to have this cd sent to me. any help would be very much appreciated.   reason for needing the cd, my hard drive has died. thank you.

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    shesagordie

    12 Elder

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    46017 Posts

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    Posted November 6th, 2011 08:00

    donyrd 

    The link Muto provided is working for me.

    https://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form

    Bev.

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    muto

    2 Intern

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    Posted November 6th, 2011 08:00

    .

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    donyrd

    5 Posts

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    Posted November 6th, 2011 08:00

    Hi thanks for the help but i just get this message... The page you are looking for cannot be found and may no longer be available.

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    donyrd

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    Posted November 6th, 2011 09:00

    HI thanks again but i just get ....- 500 server processing error ..., maybe it's because i'm not in the US.

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    shesagordie

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    46017 Posts

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    Posted November 6th, 2011 12:00

    donyrd

    As you don't live in the US, try contacting Dell's Customer Service located in your country for the discs.

    Bev.

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    muto

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    Posted November 6th, 2011 14:00

    .

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    donyrd

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    Posted November 6th, 2011 15:00

    Ok, Spain. should that make any difference. the disks seem to be available if you live in the states but not in any other country. so why sell the product in other countries if they are not going to give the same support.

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    muto

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    Posted November 6th, 2011 20:00

    .

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    donyrd

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    Posted November 7th, 2011 02:00

    I determined this from the links you and  Shesagordie kindly posted. no i don't know this for certain that is why i wrote ...SEEM to be available..etc. If anyones leg is been pulled it's mine, i'm certainly not trying to pull anyones leg.

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