UNSOLVED

Skillet1990

updated

12 years ago

1

73846

August 9th, 2014 19:00

Alienware M18x R1 Wireless (driver?)

I cannot get the wireless to work on my laptop. I have tried every driver on the download section for my computer and nothing has worked for wireless. the only driver that works is the "Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)" and the wireless isn't working with that which makes me think it isn't a wireless driver. If it is can anyone tell me what I'm doing wrong >.< been working on this for a while but I cant get it to work,


Also, I am an IT technician(mostly computers) by trade with A+ and Security+ so I do know troubleshooting but I also know that its usually something simple when you cant figure something out. I appreciate any help. Thanks!

  • 2042

    0

    Posted August 11th, 2014 06:00

    Hey, what wireless driver are you using?

  • TanyaE

    8 Posts

    2042

    0

    Posted August 11th, 2014 06:00

    Hi, I have the exact same laptop as you and my wireless is working fine, so maybe I would be able to help you out. (I ended up here because I was looking for a driver update). Anyway, I'm not an expert or anything... just thought maybe if I shared my settings with you it might help.

  • TanyaE

    8 Posts

    2042

    0

    Posted August 11th, 2014 07:00

    For wireless, I'm using:

    Killer Wireless N-1103 Adapter

    Atheros AR8151 PCI-E Gigabit Ethernet Controller

    I hope that was the information you wanted.

  • 2042

    0

    Posted August 11th, 2014 11:00

    Yes I think it will help. I think I've been trying the right driver on the wrong hardware. I'll find out when I get home in a few hours

  • TanyaE

    8 Posts

    2042

    0

    Posted August 11th, 2014 11:00

    Well, if I can be of any further assistance, just let me know. :-)

  • 2042

    0

    Posted August 11th, 2014 14:00

    Looks like I'm still having issues with it. I had 2 unidentified hardware things in my device manager but I looked them up by their hardware ID and they were not the missing Wifi one (both of those are working now). 

    The objects I have in network adapters are as follows:

    Atheros AR8581 PCI-E Gigabit Ethernet Controller

    Bluetooth Device (Personal Area Network)

    Bluetooth Device (RFCOMM Protocol TDI)

    there are no unidentified devices. I've check that Wifi is enabled in the BIOS. I have pushed the Wifi button at the top right of the laptop(above the keyboard) and it only seems to change the Bluetooth. I have no idea what to try next unless there is a secondary Wifi button I'm not seeing. If anyone has any Ideas I would greatly appreciate it.

  • TanyaE

    8 Posts

    2065

    0

    Posted August 11th, 2014 22:00

    It looks like you are missing your actual network adapter. I've attached a print screen image of a portion of my device manager to show you what it looks like. If you need to see anything more, just say. Hope this helps.

  • TanyaE

    8 Posts

    2065

    0

    Posted August 11th, 2014 22:00

    Host Name:                 USER-PC
    OS Name:                   Microsoft Windows 7 Home Premium
    OS Version:                6.1.7601 Service Pack 1 Build 7601
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Standalone Workstation
    OS Build Type:             Multiprocessor Free
    Registered Owner:          User
    Registered Organization:   
    Product ID:                
    Original Install Date:     23/04/2014, 2:02:50 PM
    System Boot Time:          11/08/2014, 9:07:41 PM
    System Manufacturer:       Alienware
    System Model:              M18xR1
    System Type:               x64-based PC
    Processor(s):              1 Processor(s) Installed.
                               [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2501 Mhz
    BIOS Version:              Alienware A05, 29/11/2011
    Windows Directory:         C:\Windows
    System Directory:          C:\Windows\system32
    Boot Device:               \Device\HarddiskVolume1
    System Locale:             en-ca;English (Canada)
    Input Locale:              en-us;English (United States)
    Time Zone:                 (UTC-07:00) Mountain Time (US & Canada)
    Total Physical Memory:     16,366 MB
    Available Physical Memory: 12,634 MB
    Virtual Memory: Max Size:  32,730 MB
    Virtual Memory: Available: 28,620 MB
    Virtual Memory: In Use:    4,110 MB
    Page File Location(s):     C:\pagefile.sys
    Domain:                    WORKGROUP
    Logon Server:              \\USER-PC
    Hotfix(s):                 182 Hotfix(s) Installed.
                               [01]: 982861
                               [02]: KB2670838
                               [03]: KB2830477
                               [04]: KB2592687
                               [05]: KB971033
                               [06]: KB2479943
                               [07]: KB2491683
                               [08]: KB2506014
                               [09]: KB2506212
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                               [18]: KB2544893
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                               [21]: KB2552343
                               [22]: KB2560656
                               [23]: KB2563227
                               [24]: KB2564958
                               [25]: KB2570947
                               [26]: KB2574819
                               [27]: KB2579686
                               [28]: KB2584146
                               [29]: KB2585542
                               [30]: KB2603229
                               [31]: KB2604115
                               [32]: KB2619339
                               [33]: KB2620704
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                               [179]: KB2973351
                               [180]: KB976002
                               [181]: KB976902
                               [182]: KB982018
    Network Card(s):           3 NIC(s) Installed.
                               [01]: Bluetooth Device (Personal Area Network)
                                     Connection Name: Bluetooth Network Connection
                                     Status:          Media disconnected
                               [02]: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
                                     Connection Name: Local Area Connection
                                     Status:          Media disconnected
                               [03]: Killer Wireless-N 1103 Network Adapter
                                     Connection Name: Wireless Network Connection
                                     DHCP Enabled:    Yes
                                     DHCP Server:     192.168.11.1
                                     IP address(es)
                                     [01]: 192.168.11.123
                                     [02]: fe80::1d02:7ad0:16b3:ad43

  • PudgyOne

    11 Legend

    30315 Posts

    106638 Points

    2065

    0

    Posted August 11th, 2014 22:00

    Skillet1990,

    Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.


    Rick

  • TanyaE

    8 Posts

    778

    0

    Posted August 11th, 2014 23:00

    My wireless adapter has always worked. Yes, I did have to reinstall the O/S a little while ago because of some malware/viruses. My entire laptop was inoperable at one point.

    Are those instructions meant for me Rick? Or for the other person? 'Cause I'm not having any issues with my computer. I was just helping Skillet1990 out because he/she had the exact same system as me.