Hi,

The left hinge of my laptop has broken when I tried to open my laptop. The laptop is covered under warranty. But the customer support executive says that it is not covered under the warranty as it is an accidental breakage. But it is not so. It was not an accident and was operated under normal operating condition. Neither should it be treated as normal wear and tear. Should'nt be a problem with the reliability of the part? I am sure that the part was not designed to give way within one year! 

Please let me know what can be done as I strongly feel that this should be covered under warranty.