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thillmd

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15 years ago

T

thillmd

2 Posts

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December 17th, 2011 10:00

Keyboard not working, probable cat mischief

I stepped away from my Latitude E6410 (running Windows7) and returned to find it locked as appropriate at the usual screen asking me to "Press CTRL-ALT-DEL to unlock this computer."  But CTRL-ALT-DEL doesn't work, nor any other keys, so I can't log back on.  The mouse works, and I can even bring up the On-Screen Keyboard via the Ease-of-Access button, but that hasn't helped, even with Sticky Keys activated.  Rebooting just brings me back to the same screen requiring CTRL-ALT-DEL.  And yes, we have a new cat, so I suspect he pressed a key too long or somehow managed an unfortunate combination.  Any ideas?  Regarding the computer, that is, not the cat.

  • Mary G

    6 Operator

    20095 Posts

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    Posted December 17th, 2011 11:00

    Try pressing the Home key. I found this at the MS web site: answers.microsoft.com/.../e59861e3-da55-4423-93f8-9ae1e72cc0cb  Search that site for keyboard locked. Also--The Windows Key plus the L key locks/unlocks the computer.

    If you have another keyboard, try plugging into a usb port.

  • thillmd

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    Posted December 17th, 2011 16:00

    Thanks, good suggestions but no luck so far.  I'm still on the prowl for a USB keyboard to try.