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No Bluetooth on Device Manager
Hi,
I have a Dell Inspiron 14R (N4010) with 64-bit operating system.
When I first got it, the Bluetooth was working fine until recently. It stopped working and no way to connect any device via Bluetooth. The Bluetooth device is no where to be found on the computer. Not in Control Panel, not in Device Manager. Help.
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Posted July 1st, 2013 17:00
Thank you,
here's a screenshot of Device Manager
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Posted July 2nd, 2013 17:00
Hi amacoum,
It appears that the Bluetooth drivers are missing from the system. Please install the following set of drivers and check if the issue gets resolved:
Dell Wireless 365 Bluetooth: http://dell.to/13pGUXU
Dell Wireless 365 Bluetooth Module: http://dell.to/13pHuF2
Hope this helps. Please reply if you have any questions.
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Posted July 3rd, 2013 08:00
Hi,
I tried to install the drivers you suggested but I couldn't. That's what I got for both of them. I looked every wireless switch and I couldn't find Bluetooth anywhere.
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Posted July 3rd, 2013 08:00
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Posted July 3rd, 2013 17:00
Hi amacoum,
Please update the Quickset Application from the link http://dell.to/1aDVez3. Try enabling the Bluetooth using the key combination 'Fn+F2' keys. Also, check if the Bluetooth is enabled under Radios option in Windows Mobility Center. Here are the steps:
- Click on Start.
- Type Windows Mobility Center in the search box and open it.
- There will be an option to enable Radios. Make sure Bluetooth is selected.
Once enabled, please try installing the drivers again and check Bluetooth functionality. Hope this helps.
Please reply if you have any questions.
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Posted July 26th, 2013 13:00
Bluetooth was an option on your system. Did you specify Bluetooth option when you purchased the laptop? If it's not appearing in Device Manager my guess is you don't have Bluetooth.
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Posted July 26th, 2013 13:00
Hi there could you clarify if my laptop actually has bluetooth? its a dell studio PP33L service tag Service tag removed per privacy policy>
I have options in control panel but no device in device manager, neither an option in mobility center. I have symbol on keyboard facia next to wifi light but cannot switch it on (have tried fn -> f2)
Help!
All i wanna do is bluetooth to my mobile and sync it !!
Dani.
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Posted July 26th, 2013 13:00
Hi Dani,
Your system was not shipped with a Bluetooth card. So, it will not be possible to sync your mobile handset using Bluetooth functionality. Please remove the service tag from public view for security reasons.
Please reply if you have any questions.
DELL-Saharsh K
6 Operator
•
1518 Posts
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Posted July 1st, 2013 16:00
Hi amacoum,
It appears to be an issue with the Bluetooth drivers. Please share the screenshot of Device Manager with Network Adapter and Other Devices expanded. Here are the steps:
Please reply with the information, I'll be happy to assist further.