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sun2shine

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sun2shine

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August 8th, 2008 12:00

Problem with AC Adapter for E1705

I bought my E1705 in April 2007 and have a problem with the AC Adapter where it doesn't input any power into the laptop. 

 

Dell Technical Support sent me a new AC Adapter last week in July 2008, and it still didn't work, so they sent me another one which arrived last night (07 Aug) and it still doesn't work. Thats the 2nd AC Adapter they've sent me in 7 days.  For both adapters, I get a long continuous buzz in the power brick and no power transmits to the laptop. And the power brick heats up to very hot in within 1 minute. 

 

Dell Technical Support said it could be my power supply within my apartment but last night the super for my building checked it out and said my electrical wiring was fine.

 

Calling Dell support last night, I was put on hold several times (apparently they couldn't transfer any calls) and the 4th time I called I was on hold for 44 mins (thank goodness for handsfree phones!).

 

Is there a known issue with the AC Adapters for E1705 laptops?

 

Will Dell technical support get any better than sending out dud AC Adapters?