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emagar

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14 years ago

E

emagar

1 Rookie

6 Posts

0

88239

June 12th, 2012 08:00

processor fan test

Ran diagnostics (F12 boot) on a new XPS 13.  "Processor fan" test failed. Re-did the day after, and all is OK. Should I worry? Has anyone else had this problem?

  • 15889

    0

    Posted June 12th, 2012 12:00

    HI

    Welcome to dell community.it would be really annoying when see that message when see such messages on a new computer . please check the bios version on the computer by typeing msinfo32 in start search and update the bios if required from www.dell.com/.../19 and after that try to run the diagnostics once again if no error you can ignore it

    Please post back if the problem still persists

  • emagar

    1 Rookie

    6 Posts

    15889

    0

    Posted June 13th, 2012 11:00

    Thanks DELL-Srikanth F. I downloaded the new BIOS. When I proceded to flash it, the machine generated an error 105. Any clues? Thanks.

  • 15889

    0

    Posted June 13th, 2012 15:00

    Please try to run the diagnostics once again and let me know if you get the same fan error. As you are getting error while flashing BIOS on XPS 13 and machine has been launched recently  we didn’t come across this error request you to take the screenshot and send it across to me in rich format so that I can research on that error and get back to you.

    Providing you the link to download BIOS and flash it. Request you to try once and get back to me.

    www.dell.com/.../DriverFileFormats

  • 15889

    0

    Posted June 13th, 2012 16:00

    Yes sir you can proceed to flash the bios. Please run the diagnostics once again and let me know if you get any error messages

  • emagar

    1 Rookie

    6 Posts

    15889

    0

    Posted June 13th, 2012 16:00

    My BIOS is version A04, dated 4/9/2012. The one suggested by your link is version A04, dated 4/30/2012. Yet when I proceed to flash (no error this time), it warns that I am about to flash the same version and Dell does not recommend doing so. Should I proceed anyway?

    The screen shot of the previous error (which may now be useless) appears below. Thanks.

  • emagar

    1 Rookie

    6 Posts

    15889

    0

    Posted June 13th, 2012 17:00

    BIOS flashed ok. Re-did diagnostics and problem persists. Now an alarm sounded and returned the following message:

    Error code 2000-0511

    Validation 93292

    Msg: Fan - The (processor fan) fan failed to respond correctly.

    Dismal...

  • DELL-Madhur B

    4 Apprentice

    565 Posts

    15889

    0

    Posted June 19th, 2012 14:00

    Hi emagar,

    Welcome to the Community.

    To send a direct message you would need to add me as a friend and you get an option to send me a direct message with regards to service tag

    The error message that you received: The (processor fan) fan failed to respond correctly is related to hardware of the computer and we might have to replace the hardware for the same.

    Please respond in case you need any further assistance or clarification.

  • sanket1989

    1 Message

    15889

    0

    Posted August 30th, 2014 21:00

    I am having the same problem. What is the actual cost of replacing fan ? I am out of warranty. 

  • ejn63

    11 Legend

    87468 Posts

    321253 Points

    15889

    0

    Posted August 31st, 2014 04:00

    If you replace it yourself, the fan will run about $30.  If you have a shop do it, add another $75-100 or so for labor.

    Dell charges a flat $199 for repairs other than a mainboard or screen.