UNSOLVED

rollinallen

updated

21 years ago

Closed

0

2448

August 1st, 2005 15:00

Screen Lock Up

New Inspiron 6000 that the screen freezes constantly.  I have spent 4 hours + with Tech Support and they had me update the drivers and problem still occurs.  I got so frustrated on Friday that I had to stop trying to get someone to help with the problem.  I have emailed tech support and have not had any response.  Problem started from day one but only happend once or twice and then as time has gone on it happens 3-4 times a day.  Cannot pinpoint what the problem is.  Once the screen freezes, I have to hard reboot the computer.  Any help with getting someone at Tech Support that does not just transfer me around the world would be nice.
 
Rollin
  • busancun

    7 Posts

    212

    0

    Posted August 1st, 2005 16:00

    Hi, I got the same problem as you have. I also called the technical support and spent almost half an hour tackling the problem, but the same thing happens again from time to time. I wonder if you have found out the solutions. By the way, if you have found out the right way to resolve the problem please let me know by busancun@hotmail.com. Thank you.
     
    Busancun

    Message Edited by busancun on 08-01-2005 12:31 PM

  • 212

    0

    Posted August 3rd, 2005 15:00

    Dell sent a tech out to replace the cable from the motherboard to the monitor and it did not fix the problem...back to square one again calling their tech support.  I am excited.