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anudeep dell

updated

14 years ago

0

19390

February 16th, 2013 10:00

webcam problem

device manager not showing the imaging devices after i upgraded from win 7 to win 8 n my webcam is nt wrkin i tried many thingz bt nt able to find solution plzzzz tell me solution...

  • 412

    0

    Posted February 16th, 2013 11:00

    sir ,

    i have done all the things u have said im using inspiron n5110 and installed webcam central but no use....and i cant find any webcam driver in dell site after entering my service tag ...i can find rest of the drivers

    my lappy is out of warranty sooo please help me.....

  • PudgyOne

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    Posted February 16th, 2013 11:00

    anudeep dell,

     

    Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

     

     

    Rick

     

  • PudgyOne

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    Posted February 16th, 2013 11:00

    anudeep dell,

     

    Did you recently install/reinstall the operating system? If yes, did you install the Desktop/Notebook system software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct

    Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.

    Try reading...

    Troubleshooting the Dell Webcam and Dell Webcam Central Software

    You can try this file, also known as Dell Webcam Central.

    Create a new unrestricted user account and try the webcam. Did the webcam work?

    If yes, log out and log back in to your account and try the webcam. Did the webcam work?

    If no, then the webcam became detached from the motherboard, usually near the webcam

    If your computer is under warranty, contact Dell Tech Support





    Rick

     

  • 412

    0

    Posted February 16th, 2013 16:00

    Host Name:                 ANUDEEP

    OS Name:                   Microsoft Windows 8 Enterprise

    OS Version:                6.2.9200 N/A Build 9200

    OS Manufacturer:           Microsoft Corporation

    OS Configuration:          Standalone Workstation

    OS Build Type:             Multiprocessor Free

    Registered Organization:  

    Original Install Date:     03/12/2012, 23:24:28

    System Boot Time:          15/02/2013, 18:10:27

    System Manufacturer:       Dell Inc.

    System Model:              Inspiron N5110

    System Type:               X86-based PC

    Processor(s):              1 Processor(s) Installed.

                              [01]: x64 Family 6 Model 42 Stepping 7 GenuineIntel ~1300 Mhz

    BIOS Version:              Dell Inc. A11, 03/08/2012

    Windows Directory:         C:\Windows

    System Directory:          C:\Windows\system32

    Boot Device:               \Device\HarddiskVolume1

    System Locale:             en-gb;English (United Kingdom)

    Input Locale:              en-gb;English (United Kingdom)

    Time Zone:                 (UTC) Dublin, Edinburgh, Lisbon, London

    Total Physical Memory:     2,973 MB

    Available Physical Memory: 1,490 MB

    Virtual Memory: Max Size:  6,045 MB

    Virtual Memory: Available: 4,179 MB

    Virtual Memory: In Use:    1,866 MB

    Page File Location(s):     C:\pagefile.sys

    Domain:                    WORKGROUP

    Logon Server:              \\ANUDEEP

    Hotfix(s):                 20 Hotfix(s) Installed.

                              [01]: KB2712101_Microsoft-Windows-CameraCodec-Package

                              [02]: KB2727528

                              [03]: KB2729462

                              [04]: KB2737084

                              [05]: KB2758246

                              [06]: KB2761226

                              [07]: KB2768703

                              [08]: KB2769034

                              [09]: KB2769165

                              [10]: KB2770041

                              [11]: KB2770407

                              [12]: KB2770917

                              [13]: KB2771744

                              [14]: KB2771821

                              [15]: KB2777166

                              [16]: KB2777294

                              [17]: KB2778171

                              [18]: KB2780342

                              [19]: KB2780523

                              [20]: KB976002

    Network Card(s):           6 NIC(s) Installed.

                              [01]: Realtek PCIe FE Family Controller

                                    Connection Name: Ethernet

                                    Status:          Media disconnected

                              [02]: Dell Wireless 1702 802.11b/g/n

                                    Connection Name: WiFi

                                    Status:          Media disconnected

                              [03]: Bluetooth Device (Personal Area Network)

                                    Connection Name: Bluetooth Network Connection

                                    Status:          Media disconnected

                              [04]: HUAWEI Mobile Connect - 3G Network Card

                                    Connection Name: Mobile broadband

                                    DHCP Enabled:    No

                                    IP address(es)

                                    [01]: 10.217.77.62

                              [05]: TAP-Win32 Adapter V9

                                    Connection Name: Local Area Connection

                                    Status:          Media disconnected

                              [06]: TAP-Win32 Adapter V9

                                    Connection Name: Local Area Connection 4

                                    Status:          Media disconnected

    Hyper-V Requirements:      VM Monitor Mode Extensions: Yes

                              Virtualization Enabled In Firmware: Yes

                              Second Level Address Translation: Yes

                              Data Execution Prevention Available: Yes

  • PudgyOne

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    Posted February 16th, 2013 18:00

    anudeep dell,

     

    Download the following drivers and install them in order.

     

    The first drivers are the Dell System Utilities. I ONLY see Windows 7 so you may have to install these driver in the Windows 7 Compatibility mode

    Dell System Software, v.7.0.3, A03
    Dell
    System Software is a utility that provides critical updates and patches
    for your operating system. Dell System Software is necessary for
    correct operation of your Dell computer. The program automatically
    detects your computer and operating system and installs updates
    appropriate for your
    Recommended 7.0.3 5/26/2011 Windows 7 32-bit

    Then download and install

    Intel HM67 Express Chipset Family, v.9.2.0.1019, A00
    Intel Chipset Driver
    Recommended 9.2.0.1019 3/17/2011 Windows 7 32-bit

    Windows Vista 32-bit

    Windows 7 64-bit

    Windows XP

     

    Realtek RTS5138 Card Reader, v.6.1.7600.30126, A00
    null
    Recommended 6.1.7600.30126 3/17/2011 Windows 7 32-bit

    Windows 7 64-bit

    Windows Vista 32-bit

    Windows XP
    Wistron USB3.0-Host Controller, v.1.12.14.0(TI) / 2.0.32.0(NEC), A03
    null
    Recommended 1.12.14.0(TI) / 2.0.32.0(NEC) 8/23/2011 Windows Vista 32-bit

    Windows 7 32-bit

    Windows XP

    Windows 7 64-bit

     

    Intel Management Engine Interface, v.7.0.0.1118, A00
    null
    Recommended 7.0.0.1118 3/17/2011 Windows Vista 32-bit

    Windows 7 32-bit

    Windows 7 64-bit

    Windows XP

    Windows Vista 64-bit

    Windows XP x64

     

    Then download this file also known as Dell Webcam Central Version 1.40.05

     

    Hit the Windows key and the x keys at the same time, programs and features, skype, uninstall.

     

    Restart your computer.

     

    Download and install Skype

     

    What happens?

     

     

    Rick

  • PudgyOne

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    Posted February 17th, 2013 11:00

    anudeep dell,

     

    Start at the top driver and install it and come down the list. I would have made nicer links but Dell's drivers and downloads page was not working properly this morning.

     

     

    Rick

  • 412

    0

    Posted February 17th, 2013 11:00

    should i uninstal the present drivers which are in laptop if yes , how ?

  • 412

    0

    Posted February 17th, 2013 23:00

    sooo what should i do now ...should i uninstall the drivers i previously installed ? i dont know how to uninstall the drivers ? if you explain i will download the drivers you have given me

  • 412

    0

    Posted February 18th, 2013 06:00

    i did exactly you said i installed drivers in order with win 7 compatibility but no change webcam is not detecting...

  • PudgyOne

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    Posted February 18th, 2013 07:00

    anudeep dell,

     

    Windows 7/8 is supposed to provide the webcam drivers for most Dell computers.

    Try reading...

    Troubleshooting the Dell Webcam and Dell Webcam Central Software

    You can try this file, also known as Dell Webcam Central.

    Create a new unrestricted user account and try the webcam. Did the webcam work?

    If yes, log out and log back in to your account and try the webcam. Did the webcam work?

    If no, then the webcam became detached from the motherboard, usually near the webcam

    If your computer is under warranty, contact Dell Tech Support/ If not under warranty, the instructions to reconnect the camera are on page 57 in the Dell Inspiron 15R N5110 Service Manual

     

     

    Rick