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05-03-2022 08:00 AM

U2720Q, USB-C upstream not working


My U2720Q USB Type-C upstream port doesn't work. I tried it in a Windows desktop PC and in a MacBook Pro M1 2020 laptop. I tried the Type-C to Type-C and Type-C to Type-A cable that comes with this monitor.

Because of that problem, I can't update the firmware to see if that solves other problems that I have. The current version of my firmware is M2T101.

Are there alternative ways to update the firmware? Or any suggestion to solve this problem?

Thank you in advance.

Community Manager


53.6K Mensajes

17-05-2022 08:00 AM

Update = After verifying ownership and completing troubleshooting, a DELL agent setup a U2720Q exchange.